Orders

What payment methods do you accept?

We accept all major Debit, Visa, Master card, American Express & Cash.

What is your return policy?

Please note that we do not offer returns or refunds for change of mind or cosmetic defects. For full details, please refer to our Returns and Refund Policy.

Can I change or cancel my order?

A 10% restocking and processing fee will be deducted from your order total if you choose to cancel your order after it has been placed. This fee covers the costs associated with processing, manifest generation, and label creation within our automated system. For further details, please refer to our Returns and Refund Policy.

Can I make changes to my order?

Unfortunately, we are unable to make any changes to your order once it has been processed.

Products

Do you offer samples?

Yes, we offer samples for the majority of our products, feel free to reach out to learn more.

Are your products Halal?

Yes, all of our products are Halal.

Do you sell in bulk?

Yes, we offer bulk ordering options. If you'd like to enquire about a large order, please feel free to reach out via our contact form.

Do you sell in smaller quantity?

Yes, we proudly serve households, retailers, and distributors of all sizes.

Shipping

Do you ship Interstate?

Yes, we ship all of our products Australia-wide, with the exception of chilled and frozen goods. For more information, please refer to our Shipping Policy.

How can I track my order?

Once your order has been dispatched, tracking details will be sent to you via email or SMS.

What are your delivery estimates?

Delivery is estimated to take 1-2 business days from the time your order is dispatched. Please note that these are estimated time frames and deliveries to rural areas, Western Australia, South Australia, or during public holidays may take longer. For more details, please refer to our Shipping Policy.

What do I do if there is an issue with my delivery?

Please contact us using our contact form. For more information, kindly refer to our Returns and Refund Policy.


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